FREQUENTLY ASKED QUESTIONS
Yes. If our personalized decor doesn’t live up to your expectations – if it’s not what you expected in every way – just let us know. We’ll give you your money back – every penny. No strings attached. WE WANT YOU TO LOVE OUR PRODUCT!
Since everything we make is handmade, from hand picking each batch of materials, to the production, to the way we carefully wrap each gift with love and excellence, we do our best every day to make sure every single person receives a gift unmatched with any other. But, if there are any errors with the product, printing, packaging, we will refund your order 100% or we will reproduce your order and ship it out at no cost to you. WE WANT YOU TO LOVE OUR DECOR – NOT JUST LIKE IT.
- We have made it user-friendly to creatively put together the most loved home decor and remarkable personalized gift for friends and loved ones.
- We have a strategic process of quality control for ensuring the highest quality of products and packaging.
- We will help you every step of the way, just message us in our live chat for quick support.
- You’ll love us!
If your order hasn’t been produced yet, then we can still make changes to your order. But, it will most likely delay the order a bit.
We use UPS and FedEx to deliver all our goods – we offer the fastest “ORDER TO DELIVERY” time in the industry. We take pride in the fact that we have over 99.98% on-or before-time deliveries.
- $9.99 for orders up to $69.00
- Free shipping on order over $69.00
- Delivery in 6 to 8 business days*
- $14.99 for orders up to $79.00
- 20% of order value if order is between $79.00-$149.00
- 12% of order value if order is between $149.00-$199.00
- 10% of order value if order is above $199.00
- Delivery in 5 to 6 business days*
- $12.99 for orders up to $55.00 + $25.99
- 20% of order value if order is between $55.00-$149.00 + $25.99
- 12% of order value if order is between $149.00-$199.00 + $25.99
- 10% of order value if order is above $199.00 + $25.99.
- Delivery in 3 to 5 business days*
Currently we do not offer One-day or Two-day shipping.
Shipping charges will vary for accessories products based on product and quantity purchased. Detailed shipping charges can be seen on the checkout page.
How can I request a reprint OR refund?
Artaway believes in customer satisfaction. If you find any defect in our print, we will make it perfect for you. This includes any manufacturer’s defects such as scratches or fading. If this occurs, we will replace your photo print.
If you require a reprint or refund, the process can be expedited by providing a digital image of the damage or defect along with a clear description of the problem (try to be as descriptive as you can while sending defective image). Please contact us at cs@localhost/artaway; we will be happy to assist you.
Returns Procedure: Customer needs to send us the email of the pictures of the damaged product at firstname.lastname@example.org. The pictures will be reviewed within 24 hours and if found to be manufacturing defect, Return Authorization number will be issued to you after which you can return the products.
Returns Window: Customer can return within 90 days from receipt of order.
Refund Method: The refund shall be issued on their card or PayPal from which order was paid for and is generally done within 7 business days.
Responsibility for Return Shipping Costs: Return shipping costs are paid by Artaway.